Shane Tarver

Background

About Shane Tarver

Currently, Shane leads the Inbound and Transition organization for the Verizon Business Group channel. His teams are responsible for handling inbound call volume and supporting several customer segments within VBG including SMB and mid-markets. This Inbound team handles 1 Million calls a year from both new and existing business customers and is the primary business inside sales team for Verizon Business. Under his scope as well is the Transition organization which is a strategic onboarding group that cares for hiring and onboarding all of V2B's new hires across all three sales motions. This team onboards and ramps up hundreds of new hires each year through a 100% virtual & and remote structure. His overall organization consists of 200+ employees across 40+ states working remotely from their homes. In Shane's previous role, he was responsible for building and managing the Strategic Partner portfolio for VBG Telesales. He has led efforts on building a multi-functional, Global diverse partner portfolio from the ground up that is critical in supporting VBG Telesales service levels, and customers through Inbound, Chat, and strategic Outbound motion. Shane was also engaged as the Sales Advisor on the VBG War Room core team. This team is responsible for innovation testing that touches every segment of VBG, Commercial ISS, Mass, R2B, B2B, and VBG Telesales where he has made $6M of impact on scaled strategies. From 2017-2020, Shane led the Business Telesales expansion efforts over the course of 3 years and grew the channel from 30 inbound reps to a strategic, multi-faceted VBG Telesales organization with over 250+ front-line sellers across 48 states by the end of 2020. During this time he led the organization through center relocations, 2.0 VBG channel migration from VCG, COVID work-at-home transition, and successfully led a $64M Business Transformation expansion. Before this Shane was leading high-performing sales teams in both Retail and Telesales. Overall Shane has many years with Verizon across multiple channels and swim lanes including, Sales, Sales leadership in both Retail and Telesales, Strategy, Operations, Partner, and Vendor management. He has been recognized through the most prestigious awards that Verizon offers, including the President's Cabinet, Credo Award, and the All In Award.