Shane White
Global Lead, Product Support at Xogene
Based in Boston, United States
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Seniority
Other
Department
Other
Location
Boston
Industry
Information Technology and Services
Company size
109
Contact information
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s•••••••@xogene.com
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Background
About Shane White
Experienced support team leader with over a decade of expertise in team building, customer service management, and incident response. Led global team of technical operations engineers to deliver exceptional service 24/7/365 for customers and business partners by identifying the root cause of complex software issues and collaborating with other engineering and development teams to deliver appropriate and timely resolutions. Proven track record in establishing and managing team performance goals, handling escalations efficiently, and successfully expanding global support teams.
Decision-makers
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