Shankar Sri

Background

About Shankar Sri

I believe that exceptional customer experiences are the foundation of business success. When customers feel heard, valued, and supported, they don’t just stay—they become advocates. My mission is to build customer relationships that drive loyalty, retention, and long-term growth, ensuring that every interaction adds value and strengthens trust. I achieve this by designing and executing CX strategies that are both data-driven and deeply human. By aligning sales, product, and support teams, I create seamless customer journeys that don’t just solve problems but also anticipate customer needs. Leveraging AI, analytics, and proactive engagement, I ensure personalization at scale, making every customer interaction impactful. With 20 years of corporate experience and a proven track record in customer success, I have led initiatives that resulted in double-digit revenue growth, significant churn reduction, and improved NPS scores. As Vice President of Customer Experience at Hiver, my leadership has been pivotal in enhancing customer support strategies, fostering a customer-first culture, and driving measurable business impact. Under my guidance, Hiver has significantly improved its G2 support quality ranking, reinforcing our commitment to delivering best-in-class service. Let’s connect and explore how customer experience can be a game-changer for business growth!