Shannen Horan

Background

About Shannen Horan

With over 5 years of experience in the SaaS industry, I have developed a strong focus on customer success and building meaningful, long-term partnerships. I began my career at Nitro as a Deal Desk Coordinator, transitioned to a Renewals Account Executive, and now serve as a Customer Account Executive. Each role has provided me with valuable insights into the unique challenges organizations face and how to deliver tailored solutions that drive success. Throughout my career, I’ve worked closely with businesses to simplify and standardize their processes by deploying multi-solution environments, implementing PDF & eSigning tools, and eliminating IT complexity through the consolidation of applications—all while driving cost efficiencies. My customer-centric approach ensures that organizations not only achieve their immediate goals but also build scalable, sustainable solutions for the long term. Nitro has revolutionized digital productivity for individuals and organizations worldwide for 20 years. Our PDF editing and eSign solutions are trusted by 67% of the Fortune 500 and millions of users across 195 countries. We are on a mission to deliver one-of-a-kind solutions that empower everyone with simple, smart, and secure documents and workflows. You can learn more about Nitro by clicking on the links in the "featured" section below. When I'm not working, I am passionate about traveling. My exchange year in Munich, Germany sparked a love for exploration, which has led me to visit numerous countries across Europe, Southeast Asia, and Australia & New Zealand, Central America and a taste of South America. These experiences have not only enriched me personally but have also deepened my understanding of cultural differences, helping me connect more effectively with partners and clients. New connections always welcome. I'm just a message away if I can be of assistance: shannen.horan@gonitro.com