Shannon Egan

Background

About Shannon Egan

I am a dedicated and hardworking professional with over a decade of customer service experience and a solid academic foundation in Electronic Engineering, Information Technology, and Computer Science. With 2 years of studying Electronic Engineering and IT, along with 8 years in customer service, I bring a well-rounded skill set to any professional setting. I graduated with a 3.9 GPA in the AECT Associate's degree program at KVCC, where I studied subjects including cabling, security, engineering, networking, and operating systems. Currently, I am a remote student in the Bachelor of Computer Science program at Franklin University in Columbus, Ohio. As a focused and motivated student, I am seeking part-time employment that allows me to apply my academic knowledge while gaining practical experience to complement my studies. I am eager to contribute my skills, expertise, and strong work ethic to a company that values dedication and growth. I am adaptable and thrive in fast-paced environments, able to work flexibly across varying shifts. In my current remote role at Modivcare, I work independently with minimal supervision and have received recognition for my efforts, including a raise through the P3 program. My ability to take initiative, combined with my effective communication and problem-solving skills, makes me a reliable and efficient team member. In addition to my technical abilities, I am personable and skilled at managing a variety of customer service situations. I am committed to providing exceptional customer experiences, resolving issues promptly, and collaborating effectively with colleagues. My adaptability and focus on delivering results allow me to contribute positively to both customer satisfaction and team productivity. I am excited to offer my expertise and contribute to a dynamic team that values collaboration and professional growth. I am seeking a role where I can continue to develop my skills while making a meaningful impact on the company I join.