Shannon Graff

Background

About Shannon Graff

In my current position as a QA Specialist, I help to manage and maintain new e-commerce website builds from origin to completion. To ensure an optimal result, collaboration with the customer, analytics, and program management teams is necessary. Through corrective and preventive care, the website has constant maintenance beginning with wireframes, prototypes, and design input, and concluding with direct order import setup and appropriate hyper care after the launch. With applicable process documentation, report building specific to the customer, and problem resolution until the program is sustained. Technical Skills: Smartsheet, Jira, Microsoft Office applications, Figma, Adobe, Google Sites, Slack, and Confluence Remotely working 2020 to present.