Shannon Lanthier

Background

About Shannon Lanthier

I help organizations understand the experiences they deliver and turn insights into meaningful improvements. My work focuses on connecting customer feedback, operational data, and business priorities so leaders can make better decisions and focus on what matters most.My experience sits at the intersection of customer experience strategy, measurement, and insights. I enjoy translating complex data into clear stories that help organizations identify friction points, prioritize improvements, and strengthen relationships with customers, partners, and employees.I am particularly passionate about building strong voice of customer programs and ensuring the insights organizations gather lead to real action and better experiences.Core areas of focus include- Customer experience strategy and measurement- Voice of customer programs- Experience insights and analytics- Turning data into actionable recommendations- Stakeholder engagement and alignment- Experience improvement initiativesI believe organizations that listen well and act on what they learn create stronger relationships and better outcomes for everyone involved.