Shannon Ortega
Bilingual Program Specialist at Asurion
Based in Russellville, United States
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Seniority
Staff
Department
Information Technology
Location
Russellville
Industry
IT Services and IT Consulting
Company size
17K
Contact information
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s•••••••@asurion.com
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Background
About Shannon Ortega
I have over 20 years of experience working in customer service, technical support and leadership in fast paced environments. Currently, I work as Asurion’s Bilingual program specialist where I am in charge of managing escalations relating to products or services, and manage complaints and escalations from clients and customers while providing feedback to upper management. Previously, I was Field Recruiter at Arkansas Migrant Education, where i locate and interview migrant families, in field ESL classes, field interpreter in schools, family assistance, data entry and employee to employer interpreting services. Competencies: Spanish speaker and writer, team player, complex thinker, Perception and Attentiveness, communications, teaching and learning, data entry, Problem-Solving and Complex Thinking, customer service, escalations specialist and leadership.
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