Shantanu Karmakar

Background

About Shantanu Karmakar

Highly accomplished, Senior Cloud & IT Infrastructure Operations Technology leader with more than 15 years of proven record of developing and managing successful global IT Infrastructure Engineering and Operations Centers. Proven experience in developing and managing IT Service Providers engagement models. He has managed multiple IT Infrastructure programs spanning across different industry business verticals like FMCG, Retail and IT Services sector. Experienced at establishing and managing onsite/offshore global IT Infrastructure and Service Delivery organizations, managing technical engineering & delivery functions. Special expertise in Global IT Infrastructure Management, IT Infrastructure Management Transitions, IT Service Delivery, and offshore delivery center management. Managed large complex programs and helped clients achieving highest service levels with lower cost in service delivery through global delivery model (GDM), transformation, automation, shift left, process standardization. Excellent leadership and management skills. Managed global teams up to 350+ personnel. Has lived and worked in India & Europe. Proven ability to engage at CxO level & excellent stakeholder management capabilities. Core Competencies: Cloud Computing • IT Infrastructure Management • Global Operations Centres • Onshore/Offshore Management • Service Provider / Vendors Management • Financial & Budget Management(P&L) • Global IT Service Provider Management • Change Programs • Remote Infrastructure Management • Setting up ITIL operational processes