Shantanu Kulkarni
Technical Support Engineer Staff (Cfts) at Juniper Networks
Based in Ottawa, Canada
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Seniority
Other
Department
Other
Location
Ottawa
Industry
Software Development
Company size
10K
Contact information
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s•••••••@juniper.net
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Background
About Shantanu Kulkarni
With over a decade of experience in networking, I currently serve as a Technical Support Engineer Staff at Juniper Networks, specializing in providing high-level technical support for premium cable customers across North America. My work focuses on troubleshooting and resolving critical issues related to Juniper’s EX and QFX series Ethernet switches. I collaborate closely with service managers to address technical escalations, ensuring customer expectations are met. My contributions extend to creating technical documentation, including white papers and troubleshooting guides, aimed at enhancing internal and external knowledge sharing. With credentials such as MEF-CECP 2.0 and expertise in Ethernet VPN (EVPN), IP, and MPLS, I am motivated by a commitment to technical excellence and fostering customer success.
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