Shantel Saenz
Blue Shield of California at Blue Shield Of California
Based in Lodi, United States
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Seniority
Other
Department
General Business & Management
Location
Lodi
Industry
Insurance
Company size
8K
Contact information
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s•••••••@blueshieldca.com
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Background
About Shantel Saenz
As an Operations Supervisor at Blue Shield of California, I oversee the daily operations of the customer care teams, ensuring quality service and compliance with policies and procedures. I have more than eight years of experience in the health insurance industry, starting off in Customer Care in 2015 and advancing to my current role in 2020. I have developed and demonstrated skills in customer experience, team leadership, escalations, as well as problem-solving, communication, and collaboration. I am also pursuing a Bachelor of Business Administration degree at The University of Arizona Global Campus, expected to graduate in Dec 2025. My goal is to leverage my education and experience to contribute to the mission of Blue Shield, which is to provide access to high-quality health care that is affordable and sustainable.
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