Shanyce Smith
CEO at Nycenaturals
Based in Arlington, United States
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Seniority
C-Team
Department
General Business & Management
Location
Arlington
Industry
—
Company size
1
Contact information
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s•••••••@nycenaturals.com
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Background
About Shanyce Smith
Tech-savvy Customer & Product Support & Technical Specialist with 4+ years of experience in SaaS troubleshooting, process improvement, and customer success. Passionate about enhancing customer experience through efficient problem-solving, data analysis, and cross-functional collaboration. Adept at working with CRM platforms (Zendesk, HubSpot, JIRA) and leveraging SQL for data-driven insights. I thrive in fast-paced, customer-focused environments, where I can streamline workflows, identify process gaps, and help teams deliver high-quality, scalable support solutions. Maintain high QA and CSAT scores, quickly resolving technical issues, and improving team efficiency through knowledge-sharing and documentation. Key Skills & Tools: SaaS & Software Troubleshooting Customer Success & User Experience CRM & Ticketing Systems (Zendesk, JIRA, HubSpot) SQL & Data Analysis Technical Support & Performance Testing Knowledge Base & Process Optimization
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