Sharan Dutta
Customer Experience Advisor at Flutter Entertainment
Based in Leeds, United Kingdom
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Seniority
Staff
Department
Customer/Client Service
Location
Leeds
Industry
Entertainment Providers
Company size
9.4K
Contact information
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s•••••••@flutter.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Sharan Dutta
I elevate customer-facing brands by translating Digital Marketing strategy into flawless execution. My career, spanning iGaming (Flutter Entertainment - Paddy Power & Sky Bet) and Financial Services (HDFC Bank), is built on leveraging data analysis and creative problem-solving to drive both engagement and strict iGaming Compliance.I connect strategic vision with execution to achieve major wins: Engagement Lift: Drove a 42% increase in customer engagement and a 30% boost in cross-channel interactions. Risk & Governance: Achieved 98% delivery compliance and implemented strategies that led to a 35% reduction in fraudulent activities. CX Optimization: Used creative problem-solving to reduce customer service escalations by 15%.⏱ Efficiency: Automated reporting using Advanced Excel, cutting report generation time by 45%With an MSc. in Sports Business Management and expertise in CRM platforms, I excel at Campaign Coordination and Stakeholder Management. Let's connect to discuss driving your next regulated campaign.
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