Shareeda Smith

Background

About Shareeda Smith

With over 10 years of experience in the technology industry, I have cultivated a robust skill set in networking, IT service management, data analytics, and cloud computing. My career includes roles such as Computer Hardware Analyst II at Insight Global, where I optimized Active Directory operations and deployed desktops and laptops with precision using imaging technologies. At GXO Logistics, as an IT Support II, I excelled in diagnosing and resolving hardware and software issues promptly, leveraging expertise in ServiceNow to streamline support processes. Notably, at NTT Data, I provided comprehensive Office 365 support and executed service delivery encompassing IMAC, Break Fix, and Desk Side Support. My tenure at ExxonMobil Refinery as an OS Load Technician underscored my proficiency in managing OS updates and deploying systems via SCCM and Active Directory. Throughout my career, I've consistently achieved customer satisfaction by delivering efficient solutions and maintaining high standards of technical support.