Sharina B.

Background

About Sharina B.

Results-driven Leader specializing in Business Project Implementation and System Support/Programs within the insurance industry. Proven track record in Business Planning, Operations Management, Internet Explorer, People Management, and Healthcare Management. Holds a Master's in Science, Management Information System and Services from UMGC and a Bachelor of Science in Management Information Systems from Norfolk State University.Experienced in the healthcare industry, with expertise in Pharmacy, PBM, Claims Adjudication, and system integration using Scrum, Lean, Waterfall, and Agile methodologies. Currently overseeing system configuration, lights-on system support, and large/small project implementation support. As a Subject Matter Expert (SME), collaborates with project teams, stakeholders, and vendors to identify and gather key requirements for change requests and large-scale projects.Successfully manages multiple projects concurrently across the team, efficiently allocating resources to support project goals. Demonstrates strong knowledge of Medicaid, Medicare/MMP, Commercial/Exchange, and Medical Specialty Business. Proficient in unit testing, system testing, configuration testing, regression, and end-to-end testing. Possesses an understanding of financial statements, accounting policies, and process improvement.Adept at managing relationships with vendors, reviewing Statements of Work (SOWs), contracts, and Request for Proposals (RFPs). Ensures Service Level Agreements (SLAs) and contract requirements with vendors are consistently met. Proficient in developing Business Continuity Plans, Disaster Recovery, and conducting SWOT analyses. As an SME, collaborates with telephony vendors, Workforce Management (WFM), and telephony platforms to drive operational excellence.