Sharmad Khare

Background

About Sharmad Khare

IT Project Manager with 16+ years of experience leading full lifecycle project delivery across Telecom, Retail, and Banking domains, driving initiatives in Gen AI, digital transformation, product development, and COTS implementations.Proven expertise across the Software Development Lifecycle (SDLC) with a strong focus on Agile methodologies, quality engineering (manual & automation testing), and enterprise-scale solution delivery aligned with business outcomes.Demonstrated global delivery leadership with successful project execution and stakeholder engagement across the US, UK, India, South Africa, and the Philippines, managing distributed teams and cross-cultural collaboration.Subject Matter Expert (SME) with sound functional knowledge across Telecom, Retail (Supply Chain), and Banking domains, specializing in Order Management, Billing, Fraud Management, Workforce Management (WFM), HCM, Payroll, Kronos, Point of Sale (POS), and implementation of ServiceNow ITSM and Salesforce.Professional Certifications : Google Prompting EssentialsCPMAI - Introduction to Cognitive Project Management in AIPMI – Generative AI Overview for Project Managers BCS – Foundation Certificate in AI (Artificial Intelligence)SAFe - PMPO - Product Owner and Practitioner Certified, CSM - Certified Scrum MasterPMP - Project Management Professional - CertifiedPrince 2 Practitioner, eTOM - Certified, ITIL M&E, ITIL - Intermediate - Service Operation - Certified - Score 95%ITIL - Intermediate - Service Design & CSI Certified - Score - 90%ITIL V.3 - 2011 upgrade - Foundation Certified - Score 90%ITIL - Intermediate - Service Strategy & Service Transition - Certified Six Sigma Yellow & Green Belt - Certified IIBA (Business Analysis)- 35 PDU'sDST - Diploma in Software Testing / ISTQB - 97 %AWS - Amazon - Solution Architect - Associate CertifiedEthical Hacking & IT Security Certification - I.people