Sharmain Henderson

Background

About Sharmain Henderson

I’m an IT Support and aspiring SOC Analyst with a strong foundation in cybersecurity, a background in teaching, and a lifelong habit of solving technical problems for people around me.I’m currently completing the Google Cybersecurity Professional Certificate through Merit America, where I’m building hands-on skills in threat detection, incident response, log analysis, vulnerability assessment, and security operations. I work regularly with Linux and Windows, Python, SQL (BigQuery, Postgres), and tools like Splunk, Wireshark, tcpdump, and Suricata.Before transitioning toward cybersecurity and IT, I worked as a programming and robotics instructor and substitute teacher. In those roles, I:• Troubleshot code, hardware, and connectivity issues in real time for students• Configured and maintained multi-device classroom environments• Explained complex technical concepts in a clear, calm, and supportive wayThis experience strengthened the same abilities that matter in technical support and SOC roles: structured troubleshooting, communication under pressure, attention to detail, and a customer-first mindset. I enjoy isolating the root cause of an issue, walking people through solutions step by step, and leaving systems and users in a better state than I found them.Core strengths and tools:Platforms: Linux, Windows, Google WorkspaceTools: Splunk, Wireshark, tcpdump, Suricata, GitHubLanguages: Python, SQL (BigQuery, Postgres)Security Focus: Threat detection, incident response, log analysis, network security, vulnerability assessment, security hardeningProfessional Strengths: Problem-solving, collaboration, clear communication, calm under pressure, time managementI’m actively seeking roles in IT Support, Help Desk, Technical Support, or SOC / Cybersecurity Analyst positions where I can contribute from day one and continue to grow with strong mentorship and real-world challenges.If you’re looking for someone who learns fast, takes ownership, and genuinely cares about solving problems for users and teams, I would love to connect.