Sharon Chebitok

Background

About Sharon Chebitok

As a seasoned professional in cluster business leadership, I bring over 9 years of experience specifically focused on driving comprehensive sales strategies and achieving impactful results in the mobile, data, and Mpesa services sectors. In my current role at Safaricom, I am at the forefront of steering sales targets for the territory. This encompasses a multifaceted approach, including strategic acquisition drives that consistently exceed customer base targets. I take pride in leading the implementation of a channel-specific agenda aligned with Safaricom's overarching mission, ensuring a focused and cohesive approach. I have successfully overseen site profitability targets within the territory through the effective utilization of site-based activities and programs. My role extends beyond mere oversight; I actively drive the people capability agenda across all levels, fostering growth and excellence in Territory Development Representatives (TDRs), Direct Sales Agents (DSAs), and franchise shops. One of my key focuses has been ensuring that customer expectations for service standards and product knowledge are consistently met, whether in company stores or partner locations. I've kept a vigilant eye on competitors' activities, developing and implementing counter-action plans to maintain a competitive edge in the market. My commitment to innovation is evident in spearheading the implementation of a targeted loyalty program. This initiative has not only increased customer retention but has also fostered repeat business, contributing significantly to overall revenue growth. Recognizing the importance of streamlined communication and efficient decision-making, I pioneered the integration of innovative sales analytics tools within the sales team. This not only optimized decision-making processes but also led to a noteworthy improvement in sales forecasting accuracy. My role extends beyond execution to detailed reporting. I consistently prepare and submit comprehensive reports that provide valuable insights and analytics for informed decision-making at both tactical and strategic levels. I like connecting with professionals who share a passion for innovative business leadership and strategic sales excellence. Whether you're interested in exchanging insights, exploring collaboration opportunities, or connecting over shared experiences, I welcome the opportunity for meaningful conversations. Looking forward to connecting with you