Sharon Chesrown

Background

About Sharon Chesrown

I am an accomplished Customer Success Manager, passionate about creating a full-cycle experience for my customers, building strong and transparent relationships, and contributing to or leading high-performing teams to meet company targets. With over 4 years of experience in customer-facing roles, I have honed my skills in developing and executing strategic initiatives that enhance the customer experience and drive product adoption. Most recently as Head of Customer Success at Retention.com, I lead a dedicated and talented team of CSMs to help customers see value in the product toolkit. My approach fosters a culture of collaboration, continuous improvement, and proactive problem-solving. Previously, as an individually contributing Customer Success Manager, I successfully managed a diverse portfolio of clients, helping them navigate complex challenges and maximize the value of our solutions. I am open to opportunities as an individually contributing CSM or mid to upper management roles in Customer Success.