Sharon Debattista

Background

About Sharon Debattista

An experienced Contact Centre Operations Manager, with a proven record to lead and motivate a strong management team, with a commitment to deliver an excellent customer experience. Effective communicator at all levels, with the required skill and knowledge to balance service delivery and operational requirements. A self-motivated individual who is willing to adapt according to business requirements and consistently perform well under pressure. Proven ability in establishing good relationships with co-workers, managers and external suppliers in a professional yet personalised manner; Self disciplined and accustomed to working in a pressurised environment; Able to prioritise large volumes of workload to meet strict deadlines. Adaptable to changing situations and able to relate to people of all cultures and backgrounds on a professional and personal level. Mature, discreet, co-operative and trustworthy. An assertive decision-maker with excellent organisational capabilities. Continuously keeping up to date with current affairs, new technologies and work practices that may enhance my working environment.