Sharon Fox

Background

About Sharon Fox

I am an experienced Project Manager, specialising in the End to End delivery of Contact Centre solutions to a wide variety of customers, across the globe. I deliver both Cloud based and On-premise Omni-channel bespoke solutions, enabling customers to transform customer experience and realise business benefits. I have excellent planning skills and a proven track record of delivering highly successful projects, all based on proven Project Management working methods including Agile, APMP and Prince2. Specialties: Project Management, Contact Centre deployment, Genesys Cloud, Cisco Cloud Contact, Workforce Management (WFM), Workforce Engagement Management (WEM), Interactions Analytics, IVR, Call Routing, Call & Screen recording, Contact Centre Fraud Compliance PCI DSS, MS Teams, GSIP, Customer Engagement, Building Successful Teams, Change Management, Risk Management, Acceptance into Service, Agile Planning, PRINCE2 Practitioner.