Sharon Jose

Background

About Sharon Jose

The Unified Communications Engineer’s primary role will be providing architectural support and infrastructure support to the management and infrastructure team. The engineer will be part of the company's Global Unified Communications Engineering team that owns the design, development, delivery, and experience of Unified Communications System platforms. Perform the implementation and ongoing management of the overall design, solution, and strategy of Unified Communications environment Work with vendors, clients, carriers, and technical staff on the implementation, optimization, and security of the Unified Communications systems Carry out maintenance/upgrades on all UC infrastructure and endpoints Research, analyze, recommend, and implement new software, hardware, tools, systems, and processes to provide state-of-the-art collaboration experience Build solutions and implementation plans utilizing the appropriate internal and external resources and ensuring full involvement of business partners and communication to all stakeholders Build and maintain project/technology-related documentation, ensuring that accurate information is always available to other colleagues and management Manage UC system logging and provide performance metrics Provide incident management and support to the critical issues escalated by UC Operations team Adhere to the design, programming, and application standards as set up by the company, including compliance with all firm and departmental policies and procedures Qualifications 6+ years of experience in designing, configuring, implementing, and supporting Cisco Unified Communications solutions Advanced level experience in designing, configuring, and supporting Cisco Unified Communications infrastructure (CUCM, CUC, SME, and IMP) Advance knowledge of Cisco Dial Plan design and troubleshooting Knowledge of MS Teams administration and AudioCodes SBC Experience working with Cisco Voice Gateways (ISR G2 / 4K) and CUBE Experience working with MGCP, H.323, and SIP implementation within voice network Solid analytical skills which result in sound decisions, solutions, and recommendations Strong troubleshooting skills accompanying creating thinking to resolve complex and non-complex issues Knowledge of Cisco Voice Gateway, CUBE, and Protocols (SIP, H.323, and MGCP) Knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS) Experience with manufacturer/vendor support (raising cases, escalating) Good knowledge of MS Excel Programming/Scripting experience (Visual Basic/Python etc)