Verified recordIT Services and IT Consulting

Sharon Smith

Team Lead Customer Implementation Specialist at Fleet Complete

Based in Canada

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Seniority

Manager

Department

Other

Location

Canada

Industry

IT Services and IT Consulting

Company size

312

Contact information

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s•••••••@fleetcomplete.com

Phone

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Background

About Sharon Smith

I am a meticulous, enthusiastic, target-oriented Customer Implementation Lead with 20+ years of experience in B2B account management, technical project management, and SaaS program management. Whether I’m dealing with a technical or non-technical need, I excel at precisely ascertaining requirements, aligning these to customized and off-the-shelf solutions, and carefully overseeing the entire implementation and onboarding process to ensure long-term engagement and retention. In my spare time, you’ll find me just as energetically baking up a storm in my kitchen (I’m currently enrolled in a baking program at George Brown College). Winner, 2021 Customer Centricity Award.#TeamLeadership #KeyAccountManagement #B2B #EnterpriseAccounts #ProjectManagement #Deployment #RequirementsGathering #ProjectImplementation #TechnicalConfiguration #RelationshipManagement #Onboarding #Training #TechnicalSupport #UI #UX #SalesManagement #DEI

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