Sharvil Thaker

Background

About Sharvil Thaker

I am an IT Operations & Service Delivery leader with a track record of building secure, scalable, and efficient enterprise environments across Canada and the U.S. My approach blends ITIL governance, vendor management, and AI-driven automation to deliver IT that is proactive, cost-efficient, and aligned with business outcomes.A core strength is translating business needs into actionable IT strategies. I have developed Business Requirements Documents (BRDs), RFPs, and governance frameworks that clarify expectations, define measurable SLAs, and align stakeholders. This ability to simplify complexity and communicate clearly at the executive level ensures IT operates as a trusted business partner.My technical expertise covers Microsoft 365, Intune/Autopilot, Windows 11, Azure/Entra ID, endpoint lifecycle management, and security compliance frameworks. I’ve guided initiatives such as modern workplace rollouts, cloud adoption roadmaps, and large-scale infrastructure refreshes. Alongside this, I have built governance models for vendor and MSP management — driving accountability through contracts, structured reviews, and performance scorecards that balance service quality with cost control.A key differentiator is how I leverage Artificial Intelligence. Over the past year, I have applied AI in multiple ways:Operational IT — Generative AI for faster incident triage, knowledge retrieval, automated reporting, and meeting-to-action pipelines.Business workflows — Prototyping custom agents and automation frameworks that streamline processes, reduce repetitive effort, and improve decision-making.Innovation mindset — Exploring AI use cases across industries, translating lessons into practical enterprise IT strategies.This combination of hands-on application and strategic insight gives me a deep understanding of where AI creates value versus where it remains experimental. I view AI not as a side project, but as a core lever for the next decade of IT and business transformation.What I bring:Enterprise IT Operations & Service Delivery leadership.Strong ability to analyze and present business requirements as actionable IT plans.ITIL governance, vendor/MSP management, and SLA-driven accountability.Expertise in Microsoft 365, Intune/Autopilot, Azure, and security compliance.Proven success applying AI and automation to IT operations and business workflows.Passionate about building IT functions that are secure, efficient, people-centric, and future-ready.