Shaun Dunne

Background

About Shaun Dunne

As a Senior Relationship Manager at Hubli, I lead onboarding, customer success, and partner engagement across a global network of enterprise clients and venue partners — driving adoption, growth, and long-term retention through a people-first approach. Onboarding Leadership I oversee the end-to-end onboarding process for both new clients and venue partners, ensuring every implementation is seamless and aligned with business goals. Working closely with internal teams across product, operations, and finance, I coordinate the delivery of tailored onboarding projects that set a strong foundation for success. For venue partners, I design and deliver training programs that empower them to make the most of the Hubli platform — optimizing performance, engagement, and overall satisfaction. Customer Success Management Once onboarded, I take ownership of the ongoing customer success strategy for enterprise clients — acting as their primary point of contact to drive adoption, satisfaction, and measurable value. Through regular business reviews, usage insights, and proactive engagement, I help clients optimize how they connect and collaborate, ensuring every interaction delivers measurable value and impact. My focus on relationship-building, clear communication, and continuous improvement has resulted in exceptionally high client retention rates and consistent growth across accounts. Venue Partner Management In parallel, I manage Hubli’s portfolio of global venue partners, supporting their growth and performance on the platform. By analyzing data trends, providing ongoing support, and fostering collaborative relationships, I help venues enhance their visibility, conversion, and revenue potential. This dual focus — strengthening both client and venue partnerships — ensures Hubli delivers a fully connected, high-performing ecosystem for in-person collaboration. With over ten years of experience across hospitality, events, and SaaS, I bring a unique blend of industry insight, service excellence, and strategic relationship management. My approach combines data-driven decision-making with authentic partnerships to achieve measurable results and sustainably high customer retention. Experienced in customer success, onboarding, and partner management — building trusted relationships that drive adoption, growth, and exceptional retention