Shaun Heredia

Background

About Shaun Heredia

I am a seasoned customer service professional with 12+ years of team leadership and relationship management experience in the luxury retail and service sectors. Recognized for demonstrating a natural aptitude for team building, as well as for elevating customer brand loyalty and repairing technical issues, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded performance goals and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include personnel management, complaint resolution, multicultural interaction, training and mentoring, visual merchandising, team building, technology solutions, cross-functional team leadership, performance assessment, and client relationship management. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, negotiation skills, as well as business acumen and resource management to support efficiency and maximum returns. Currently, I am a Genius with Apple at Mall of the Emirates. Under my leadership, I diagnose and complete repairs and empathetically provide solutions as a Certified Apple Technician. I also utilize high-level interpersonal skills to repair issues and reinforce customer loyalty and retention. In addition, I liaise with senior leadership, technicians, and store teams to ensure the company’s relationship management support structure is driving the business forward with minimal expenditures. Colleagues describe me as a progressive, driven, down-to-earth, interpersonal and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget. I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connect.