Shauna Daly
Quality Analyst & Trainer at Accenture
Based in Dublin, Ireland
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Seniority
Staff
Department
Other
Location
Dublin
Industry
Business Consulting and Services
Company size
656K
Contact information
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s•••••••@accenture.com
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Background
About Shauna Daly
At Accenture, the pursuit of excellence in service delivery defines our team's ethos, where I contribute as a Quality Analyst & Trainer. The synergy between my hands-on experience in trust and safety, policy analysis, and team performance enhancement is instrumental in developing comprehensive training modules and refining operational protocols. My tenure with Accenture has empowered me to not only identify and bridge knowledge gaps during agent assessments but also to implement strategic policy updates and one-on-one coaching sessions. This collaborative approach has been pivotal in fostering an environment committed to continuous improvement and knowledge sharing, underpinned by my expertise in social networking and applied language skills.
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