Shavin Balakumar

Background

About Shavin Balakumar

Formerly a Technical Escalations Manager at Rogers Communications, I led national field operations and handled high-impact technical issues, including CRTC and CCTS cases, senior-level escalations, and chronic service failures. I specialized in cross-functional coordination, real-time problem-solving, and ensuring customer satisfaction under pressure. Prior to that, as a Project SME, I supported process optimization and delivered measurable improvements across customer support workflows. Currently, I work at TD Bank as an Account Specialist in the Debt Recovery Unit, where I manage sensitive client accounts, facilitate recovery solutions, and ensure compliance with regulatory policies. I bring strong communication skills, empathy, and precision to every interaction. I’m eager to connect with forward-thinking professionals to share insights, explore career opportunities, and drive transformative results. Feel free to reach out at balakumarshavin@gmail.com.