Shawn Ashley

Background

About Shawn Ashley

Shawn Ashley is an MBA, CCXP, and Lean Six Sigma accredited, international leader in management consulting with a strong passion and focus on Customer Experience and Human-Centered Design. He has 10+ years of experience, providing thought-leadership to support organizations in creating happier customers. With proven competencies as a business leader, Shawn’s priorities extend from designing business unit strategy to leading portfolios of professional projects / teams in the delivery of advisory services. Having exposure to many business landscapes, helping founders of small businesses to CEOs of global brands bring their customer-centric goals to life, Shawn specializes in marrying the emotionally driven experiences impacting customer behaviour with the operationally driven infrastructure supporting the delivery of memorable interactions. Removing complexity and uncovering what matters most to drive significant change is often a key challenge for businesses and leaders. By navigating this “unknown”, to guide organizations towards achieving future-forward goals not yet defined, Shawn has found success by winning with the truth, connecting the dots between experience design and business performance.