Shawn Denton

Background

About Shawn Denton

A vastly experienced manager with a customer first mentality and approach, having worked with various teams and departments across service delivery covering a wide variety of skill sets, abilities and responsibilities. Having extensive success working on many challenging projects to improve service and customer satisfaction. Including, route cause analysis, systems and training improvements and stakeholder management to improve service delivery and the customer experience. Excellent organisational, motivational, management, time management skills along with transformation and change management skills. Always maximising team and departmental performance, excelling at identifying, developing and maximising strengths of team members, as well as locating, detecting and resolving problems and delivering improvements within both the teams, workflows and systems. A wealth of experience working in a fast moving and challenging environment, guiding by example and utilising experiences to direct and lead teams toward objectives within deadlines to achieve company goals and objectives. Excellent skills in identifying risk and problems, managing these through to a resolution and delivering post mortem analysis and learning’s in order to improve service, resolutions and delivery. Excellent supplier management of both internal and external parties.