Shawn Humphreys

Background

About Shawn Humphreys

Passionate IT professional with 4+ years of experience ensuring uptime, optimizing systems, and delivering secure, efficient technology solutions. In my current role, I keep 40+ retail locations operational weekly by leading hardware/software installations, troubleshooting in real time, and maintaining 100% “open-ready” status. By streamlining documentation in ServiceNow, I reduced repeat incidents by 15% and improved cross-team visibility. I bring a strong foundation in system administration, networking, security, and automation backed by CompTIA Security+, Network+, ITIL v4, and Linux Essentials certifications. My technical toolkit spans Linux, Windows, Python, Java, Docker, Proxmox, and Git, allowing me to bridge development and operations with precision. I thrive in roles where I can maximize system reliability, strengthen security, and drive process improvements to turn challenges into measurable results. With a passion for designing resilient IT environments and a proven track record of delivering under pressure, I’m ready to bring value as a System Administrator or Systems Engineer.