Shawna Melko

Background

About Shawna Melko

Strategic Leader. Expertise in workplace culture, Empowering teams for success with a proven history in the banking, retail ops, sales, administration,subprime finance lending industries. My expertise includes customer satisfaction and management, spearheading departments, and driving process improvements. Additionally, I collaborated to grow a subprime brokerage across diverse industries, including leisure, recreation, automotive, marine, personal loans, retail, and dealer development. In my most recent role as Vice President of Operations and Human Resources, I played a key role in collaborating and spearheading multiple departments, developing all onboarding procedures, implementing effective training programs, scope of duties (QA) and sales procedures. In Business Development expanding the dealer network by fostering strong partnerships, managing the marketplace, driving strategic growth initiatives, and ensuring operational excellence with the Business Development Manager. Significant operational experience managing CRM, systems to streamline customer and sales teams interactions and improve sales efficiency. I also successfully led all in-house, and remote teams, ensuring they achieved targets and maintained high performance across all channels.