Shay Golan
Head of Customer Service at Kaymera By Tam-C
Based in Kfar Saba, Israel
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Seniority
Director
Department
Customer/Client Service
Location
Kfar Saba
Industry
Computer and Network Security
Company size
17
Contact information
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s•••••••@kaymera.com
Phone
5 credits+972 ••• •••• ••••
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Background
About Shay Golan
Product delivery manager, with years of experience in both large global enterprise and startup companies. I built, managed and developed successful support teams (Locally and abroad) keeping CSAT at the highest level by meeting SLAs and setting KPI driven from customer success surveys and closed relationship with premier customers. With a combination of high technical background and great soft skills, I became the go-to manager customer love to address. Customers are the biggest assets for every company, and I make sure they are happy with our product all the way from design phase and QA to support and customer success. Our target is customer loyalty and continues growth of the business, I make it happen.
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