Shay Prince
IT Service Delivery Manager at Fis
Based in Jacksonville, United States
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Seniority
Manager
Department
Information Technology
Location
Jacksonville
Industry
IT Services and IT Consulting
Company size
46K
Contact information
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s•••••••@fisglobal.com
Phone
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Background
About Shay Prince
As an accomplished Technology Specialist, I have been the driving force behind delivering exceptional service delivery. My focus on cross-functional leadership has driven increased efficiency and heightened customer satisfaction. I have successfully managed a diverse onshore and offshore team, maintaining SLA breaches at an impressive rate of under 2%. Within the managed services sector, my proactive approach to resolving technical challenges has strengthened the reliability of our IT infrastructure. As a Certified ScrumMaster, I champion agility and iterative development in our service delivery processes, ensuring we remain leaders in the FinTech industry.
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