She Hicks

Background

About She Hicks

As the Florida Team Lead of Shepherd Commercial Client Services, I lead a talented team that manages a diverse $5.5 million-plus high volume book of business in the commercial insurance sector with a 93% retention rate. With over 9 years of experience in the industry, I’ve developed a deep expertise in delivering top-tier service and customized insurance solutions to small businesses across Florida. At Shepherd, my role focuses on guiding our team to deliver outstanding customer service, while optimizing profitability and operational efficiency. We work with a variety of commercial insurance products, handling tasks from policy renewals and remarketing to account rounding and new business creation, all with a laser focus on customer satisfaction. In my previous insurance roles, I developed a reputation for providing businesses of all sizes with tailored, cost-effective insurance solutions. My experience spans a wide range of policies, including homeowners, auto, and commercial lines, ensuring clients receive the best coverage to protect their assets and manage risks.