Sheel Bansal

Background

About Sheel Bansal

Seasoned Strategic Service Executive with Over 20 Years Navigating India's Service Business Landscape | Orchestrating Service Operations, Sales Strategies, P&L, People, and Process Excellence Leading Diverse Service Sales Categories: BAU, Modernization, Transition, and Lead Generation | Extensive Record of Guiding Business Expansion while Ensuring Operational Excellence for Key Client. Track Record of Fostering High-Performance Culture, Driving Revenue Growth and Profitability across all service categories | Dedicated to Process Efficiency, Nurturing Talent, and Customer Delight. As part of revenue growth was able to implement Service Bureau for additional stream of revenue DARR (Digital Annual Recurring Revenue) for support and deployment of Digital Services in India (Msaas, Saas, etc). And on the ARR (Annual Recurring revenue) ensured 1:1 conversion through penetration and saturation of existing account through FSR and Key account Approach by cross selling and Upselling. As part of Process digitization and automation to increase efficiency, Productivity, Reporting contract Management drive C-SAT i was able to successfully implement various digitization projects, such as " Digitization of Complaint and opportunity Management, Digitization of Project to service Handover Process and ERP platform change for services. Which brought a huge positive impact on Efficiency, Productivity, Sales conversion, Contract retention and renewals, BI Reporting, Automated VOC, and C-SAT etc. Adept at Motivating, Collaborating, and Engaging with Cross-Functionally Internally and Externally at Every Level. During my leisure hours, I indulge in gardening, culinary pursuits, and spent quality time with my family.