Sheena Murphy

Background

About Sheena Murphy

I'm a Customer Success leader with over a decade of experience building and scaling post-sales teams that drive retention, product adoption, and growth across SaaS organizations. At PageUp, I led CS teams through major transformations—launching tech-touch and enablement programs that increased team coverage by 40%, reduced onboarding ramp time by 30%, and contributed to a 15% YoY increase in Net Revenue Retention. I’m passionate about blending strategy with operational execution—whether that’s building lifecycle playbooks, designing health scoring models, or aligning CS with Sales and Product to deliver meaningful value across the customer journey. My leadership style is grounded in clarity, empathy, and continuous improvement. I’ve coached team members into senior roles and led initiatives that improved both internal alignment and customer outcomes. I’m especially energized by opportunities to scale what works—through smart systems, great coaching, and data-informed strategy. Areas of focus: • Customer Lifecycle Strategy & Health Scoring • Scaled CS Programs (Tech-Touch, 1:Many) • Onboarding & Enablement Design • Strategic Account Planning & EBRs • Cross-Functional Partnership (Sales, Product, RevOps) • Team Development & Coaching Frameworks Let’s connect if you’re passionate about building CS organizations that are as scalable as they are customer-centric.