Sheetal Banad

Background

About Sheetal Banad

Demonstrated Customer service excellence. Strong operations professional skill, Expert in Escalation management, data management, People management. Proficient in- Managing & leading teams for running successful service delivery & process operations and experience of implementing procedures, service standards for business excellence - Setting out quality standards for various operational areas; implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLA • A strategic planner with proficiency in streamlining business processes, defining continuous improvement processes, developing employees’ strengths and building strong teams, structures & processes for smooth operations • Adept in recruiting, developing & motivating highly focused teams that successfully meet & exceed company’s objectives. Core Competencies • Defining service standards and guidelines that serve as benchmark for excellent service delivery • Supervising customer service operations for rendering and achieving quality services; facilitating first line customer support by answering queries & resolving issues within TAT • Implementing innovative strategies for building team effectiveness by promoting a spirit of cooperation between the team members • Accountable for the preparation and presentation of various weekly/monthly MIS reports pertaining to process and productivity • Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) targets; conceptualizing and implementing the Annual Operating Plan,