Sheetal Pawar

Background

About Sheetal Pawar

Senior Program Manager at Oracle with 10+ years of experience managing Incident and Project Management processes across IT, I have a proven track record of managing business-impacting high severity incidents globally across Amazon. I excel at owning and driving a LSE and high severity incident to its resolution within SLA by engaging senior management and Resolver groups on bridge calls. My experience in the networking domain includes real-time network and troubleshooting and fault reporting, coordinating with service providers and vendors in different countries, and providing technical support to field engineers from NOC. Dynamic and results-driven professional with a robust skill set in Incident Management, Client Servicing, Leadership, Project Management, and Team Management. Known for analytical prowess, adaptability, and a strong dedication to surpassing goals. Certified in : 1.CCNA (Cisco Certified Network Associate) 2.ITIL 4 Foundation 3.Oracle Fusion Data intelligence Implementation 4.PRINCE2 Foundation 5.PRINCE2 Practitioner Trained in Service Now Administration and Development. Achievements: Successfully completed the Executive Program in Project Management at the esteemed Indian Institute of Management Lucknow (IIML), enhancing expertise in strategic project execution.