Shehzad Raza

Background

About Shehzad Raza

I oversee IT service delivery for multiple clients, ensuring SLAs and KPIs are consistently met while driving improvements in service quality and efficiency. My focus is on implementing ITIL-based service management processes and leading a team of ITSM professionals to deliver tailored solutions. Key Areas of Expertise: • Service Delivery & ITSM Implementation – Ensuring seamless service management and continuous process improvements. • Stakeholder Collaboration – Engaging with clients to understand business needs and align IT services accordingly. • IT Automation & Optimization – Leveraging automation to enhance productivity and service excellence. I specialize in ITSM and automation tools, working with stakeholders to provide IT solutions that drive business success. My technical expertise includes: • ServiceNow, Ivanti Neurons for ITSM, Ivanti Service Manager (ISM), ManageEngine, Ivanti Process Manager, Ivanti Xtraction • Scripting: VB Scripting, Java Scripting, Microsoft SQL Server, Microsoft SQL Server Reporting (SSRS) Additionally, I contribute to strategic IT initiatives, including: • Designing and architecting ITSM solutions • Leading proof-of-concepts (POCs) and demonstrating value-driven ITSM strategies • Implementing Ivanti Neurons and other service management platforms I am passionate about operational excellence, continuous improvement, and team leadership. Let’s connect if you’re looking for an ITSM consultant with a strong background in service management, automation, and IT strategy.