Sheila Anderson
Customer Relations Manager at Rockwall Ford at Group 1 Automotive
Based in Rockwall, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Rockwall
Industry
Retail
Company size
3.6K
Contact information
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s•••••••@group1auto.com
Phone
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Background
About Sheila Anderson
Responsible for investigating and resolving complex and sensitive service-related disputes involving customers; analyzing existing and proposed programs, policies and services to ensure their equitability and responsiveness to consumer needs; providing recommendations for improvements in customer service systems, relations and administration; developing proposals and implementing programs and services targeted to specific consumer needs; and serving as a liaison to develop and maintain relations with consumer groups and complaint/regulatory agencies.
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