Sheila Chew
Owner Operator at A Taste Of Elegance Catering & Events
Based in United States
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Seniority
Manager
Department
Operations
Location
United States
Industry
Restaurants
Company size
5
Contact information
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s•••••••@atoecatering.com
Phone
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Background
About Sheila Chew
Highly skilled in Customer Care and Leadership with 28+ years progressive analyst and quality assurance experience in the cable industry, focusing on revenue reduction and accuracy, creating reports and coaching agents to drive first contact resolutions internal and external, while working close with managers and supervisors to develop significant improvement in adjustments, attendance and work order accuracy. Developed daily, weekly and monthly overall productivity and incentive reports. Monitoring inbound calls, new hire training and development, web-based knowledge, effective frontline communication, team builder and problem solver. Expertise: •Quality Assurance •Back Office Supporter •Reporting Analyst •Adjustment Auditor •Assistance Manager •Supervisor •Customer Care and Field Liaison •Call Center Lead •Work Order Accuracy •New Hire and Adjustment Trainer •Time Management Reporter •Fulfillment Liaison •Call Center Moral Builder •Microsoft Excel •Word Processing •PowerPoint
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