Sheila Hatley
Customer Service Supervisor at Southeastern Pennsylvania Transportation Authority Septa
Based in Philadelphia, United States
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Seniority
Manager
Department
Operations
Location
Philadelphia
Industry
Ground Passenger Transportation
Company size
3.9K
Contact information
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s•••••••@www5.septa.org
Phone
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Background
About Sheila Hatley
Specialist in customer service skills, developing and maintaining operational procedures for Customer Service Department, creating documentation and training of product knowledge, and provide day to day job support. Partner with management team to provide guidance, development and feedback of the employees. Effectively resolve complex client/customer complaints by using interpersonal skills together with the knowledge of the company infrastructure in order to rebuild customer confidence.
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