Sheila Jeruto

Background

About Sheila Jeruto

Highly skilled and results-oriented professional with a diverse background in customer support, virtual assistance, and dispatch operations. Adept at providing exceptional customer service, managing administrative tasks, and coordinating efficient dispatch operations. Proven ability to handle multiple responsibilities simultaneously while maintaining a strong attention to detail. Committed to delivering optimal solutions, exceeding customer expectations, and driving operational efficiency. Seeking new opportunities to apply my expertise and contribute to organizational success. My qualifications include: Excellent written and verbal communication skills, with a focus on clear and empathetic communication to ensure understanding and build rapport with customers. Strong problem-solving abilities, capable of identifying and addressing issues on multiple levels to ensure comprehensive resolutions. Keen attention to detail, enabling accurate troubleshooting and problem resolution. Effective time management skills, consistently meeting specified tasks within designated timeframes. Demonstrate ability to collaborate and seek assistance internally and across departments to resolve customer inquiries promptly and efficiently. Proven ability to remain calm and composed in challenging situations, ensuring a positive customer experience and maintaining a positive tempo in conversations. Proficient in digital and computer literacy, including the utilization of google workspace and google sheets