Sheldon Dias

Background

About Sheldon Dias

JOB EXPERIENCE - Been able to confidently showcase my negotiation skills to resolve delinquent accounts in credit control and loss containment unit for ADCB bank- Worked on high outstanding personal loan delinquent accounts portfolio of approx 90 million/month and have consistently achieved my targets in the last 5 years- Rediscovered a skill of resolving customer complaints and providing alternate solutions with sound mind and thorough product knowledge- Been part of an uplifting team that has surpassed expectations and have received consistency awards. SKILLS - Active Listening • Typing • Attention to Detail • Phone Etiquette • Multitasking • Credit Control • Client Relations • Time Management • Customer Relationship Management (CRM) • Problem Solving • Teamwork • Email Etiquette • Telephone Manner • Computer Literacy • Balance Sheet Review • Account Reconciliation • Customer Service • Microsoft Excel • Telecommunications • Interpersonal Skills • Collections • Communication