Sheldon Fernandez

Background

About Sheldon Fernandez

Hello! I'm Sheldon, an experienced professional with a long career in the hospitality industry, both on land and at sea working on cruise ships. With a background rooted in hotels and hospitality, I bring extensive expertise in customer-facing roles, conflict resolution, and complaint handling. As a self-confessed tech geek, I have a passion for all things related to technology, gadgets, and gaming, including my beloved Xbox. Additionally, I'm an avid Apple enthusiast, staying up to date with the latest innovations. My career extends beyond hospitality, with a strong focus on project management. I am proud to hold a Lean Six Sigma Green Belt certification. If you're interested in learning more about Lean Six Sigma, please check out this link: https://en.wikipedia.org/wiki/Six_Sigma. In my managerial role at the Sheraton Tel Aviv as Manager of Oi, I surpassed financial targets by an impressive 36% in my first year. During my time on cruise ships, I successfully facilitated the smooth embarkation and disembarkation of over passengers every two weeks. Another highlight was my role as Customer Relations Manager at the Dan Tel Aviv, where I had the opportunity to interact with a number ofcelebrities, including receiving a shoulder massage from Jon Bon Jovi! With my wealth of knowledge, experience, and my distinct British accent, I bring a touch of European sophistication to any company I work for. Outside of my professional life, you'll find me spending quality time with my daughter, exploring the depths of the sea through SCUBA diving, or capturing my next great photograph. Feel free to reach out to me for networking opportunities and collaborations.