Sheldon Idhaya

Background

About Sheldon Idhaya

I am an accomplished professional delivering 29+ months of remote experience at Amazon, proficient in managing seller support queries across global marketplaces (Japan, Europe, North America) and resolving complex issues related to product listings, inventory management, and order fulfillment. My dexterity lies in end-to-end customer lifecycle management, including KYC processing, order discrepancies, product listing errors, and handling escalations, ensuring seamless customer and seller experiences. Demonstrated excellence in resolving cross-functional queries, from inventory discrepancies to account management, utilizing detailed SOPs and help pages to deliver high-quality, consistent support in a fast-paced environment. Over the time, I have proved my excellence in managing escalations by collaborating with specialized teams to resolve critical issues promptly, reducing customer wait time, and enhancing overall satisfaction.