Shellie Donato
Assistant Manager at Omega World Travel
Based in United States
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Seniority
Manager
Department
Operations
Location
United States
Industry
Leisure, Travel and Tourism
Company size
381
Contact information
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s•••••••@owt.net
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Background
About Shellie Donato
Corporate Branch Manager with over 30 years of industry experience.Combines hands-on GDS expertise with management leadership, overseeing daily corporate travel operations, quality control, reporting and team leadership. Known for accuracy, compliance and exceptional corporate client services, Sabre/Worldspan/Apollo/Galileo/Amadeus. Corporate,Federal Government, State Government and Complex International Travel. Understanding of what government travel entails and how governments fares/schedules work. Cars and Hotels with government restrictions and requirements used for booking. Knowledge of all domestic and international airport codes. Administered accounts payable and receivable. · Provided back office accounting services including IAR. · Supervised and operated multi-line call center. · Regularly use Word, Excel, PowerPoint, and Windows systems. · Interact with clients; solve customer problems, follow-up for customer satisfaction. · Directed day-to day operations, providing fundamental support to the office team. · Purchased all office supplies including hardware and software, training all employees on new products and applications. Ticket processing, Quality Control and issuing tickets. Refunds and exchanged airline tickets with fare changes and linear fares. Emergency Service Center.
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