Shelly Guttman
Desktop Support Manager at Icm Corporation
Based in Bergenfield, United States
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Seniority
Manager
Department
Information Technology
Location
Bergenfield
Industry
IT Services and IT Consulting
Company size
31
Contact information
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s•••••••@icmcorp.com
Phone
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Background
About Shelly Guttman
Dedicated helpdesk support manager providing the highest level of customer service and technical support in a fast growing MSP service company. Expert in diagnosing, troubleshooting and resolving user software, hardware and cloud computing issues. Meticulously documents details of service provided related to desktop, laptop, mobile, network and printer problems. Skilled problem-solver who is able to communicate with users at all levels of technical proficiency. Experience in onboarding and training new employees and in supervising staff to maintain a productive work environment.
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