Sherilyn Chacko

Background

About Sherilyn Chacko

I’m a UX Designer with 9+ years of experience shaping user-centered, scalable, and accessible digital products across SaaS, FinTech, AI-driven platforms, and enterprise applications.My strength lies in blending design strategy with execution — from defining design vision and governance for enterprise design systems, to crafting intuitive conversational AI and chatbot experiences for platforms like Talkk.ai and even humanoid robots.At H&R Block, I led the redesign of Australia’s core tax platforms, improving user satisfaction by 60% and raising Play Store ratings from 2.5 to 4.0 through UX strategy, responsive design, and WCAG 2.1 AA accessibility standards.I’m passionate about inclusive design, ensuring products serve diverse user groups, and about mentoring designers to scale consistent design practices across teams. Core Focus Areas:UX Strategy & Design LeadershipDesign Systems & GovernanceConversational UX & AI InterfacesAccessibility (WCAG 2.1 AA) & Inclusive DesignData-driven Research & Behavioral AnalyticsI believe great design isn’t just about usability — it’s about driving measurable business impact, trust, and engagement. Open to conversations around Principal UX Designer roles where I can drive design vision, scale systems, and create future-ready experiences.